PTKJ operates with complete transparency. From initial discovery calls through SOW execution, delivery, and ongoing management—here's exactly how we work with clients.
Schedule a free consultation to discuss your requirements, constraints, timeline, and success criteria. We listen to understand your specific technical and business challenges—no sales pitch, no pressure.
Timeline: Within 2 business days of contact
We provide a ROM estimate including high-level scope, estimated timeline, and pricing range. This gives you a clear picture of investment before committing to a detailed SOW process.
Timeline: Delivered within 48 hours of discovery call
For ongoing relationships, we recommend executing a Master Services Agreement that covers standard legal terms, NDA, liability, intellectual property, and data handling. This accelerates future SOWs by eliminating repetitive legal reviews.
Timeline: 5-10 business days for legal review and execution
We draft a detailed SOW specifying deliverables, technical requirements, milestones, payment schedule, acceptance criteria, and timeline. You review, request changes, and sign once aligned.
Timeline: 3-5 business days from ROM approval to final SOW
Upon SOW execution, we invoice 50% upfront to begin work. Kickoff call schedules sprints, defines communication cadence, and establishes access requirements (AWS accounts, VPN, repositories, etc.).
Timeline: Work begins within 2 business days of payment receipt
We work in agile sprints with weekly or bi-weekly demos and status updates. You have visibility into progress throughout the project via Slack, email, or video calls—whichever you prefer.
Timeline: 2-12 weeks depending on project scope
We deliver to staging for your review and testing. Address any issues or change requests within scope. Once you sign off on acceptance criteria, we deploy to production.
Timeline: 1-2 weeks for acceptance testing and production deployment
We invoice the remaining 50% upon successful production deployment and acceptance. All deliverables, documentation, credentials, and infrastructure access are transferred.
Payment terms: Net 30 days from invoice date
Most projects transition to ongoing managed services. We continue to monitor, patch, update, optimize, and support your infrastructure and applications for the long term.
Billing: Monthly recurring for managed services
Most projects are fixed-price based on clearly defined deliverables in the SOW. You know the total cost upfront with no surprise invoices.
For discovery phases or open-ended work where requirements evolve, we offer T&M engagements with clear hourly or daily rates.
Ongoing support, monitoring, and management billed as monthly recurring fees. Retainers include defined hours and service levels.
Bare metal deployments with PTKJ-owned hardware billed as monthly subscription including hardware, colocation, and management.
For clients planning multiple projects or ongoing relationships, we recommend executing a Master Services Agreement. This accelerates future work by pre-negotiating standard legal terms.
Standard legal terms, confidentiality (NDA), intellectual property rights, liability limitations, data handling, security requirements, and dispute resolution.
With an MSA in place, new SOWs require only scope and pricing review—no repetitive legal negotiations. Start new projects in days, not weeks.
PTKJ provides standard MSA templates, but we are comfortable working with your company's preferred agreement if you have legal requirements.
MSAs can include specific security requirements, compliance obligations (SOC 2, HIPAA, etc.), background checks, and insurance requirements.
Weekly or bi-weekly status calls or written updates. We provide progress against milestones, blockers, upcoming work, and any decisions needed from you.
For software and infrastructure projects, we demonstrate work-in-progress in staging environments. You see what we're building throughout the process.
Work directly with the technical team building your solution via Slack, email, or video calls. No account manager middlemen delaying communication.
If problems arise, we escalate immediately with proposed solutions. No hiding issues until they become crises.
75% of PTKJ projects transition to ongoing managed services. We continue to monitor, patch, optimize, and support your infrastructure and applications for years to come.
24/7 monitoring of servers, applications, databases, and network connectivity. Proactive alerting for issues before they impact users.
Regular OS and application patching to address security vulnerabilities. Critical patches applied within 48 hours of disclosure.
Ongoing tuning of infrastructure for cost and performance. Database query optimization, auto-scaling adjustments, and resource right-sizing.
Automated backups, regular DR testing, and documented recovery procedures. Ensure business continuity in case of failures.
As your business evolves, we add features, scale infrastructure, and adapt systems to new requirements. Seamless continuous improvement.
For SOC 2, ISO, PCI, or HIPAA environments, we maintain controls, generate reports, and support annual audit processes.
Minimum project size: $10,000
Typical range: $10,000 - $40,000
Minimum project size: $10,000
Typical range: $15,000 - $55,000
Minimum project size: $15,000
Typical range: $20,000 - $30,000
Minimum monthly retainer: $2,500
Typical range: $2,500 - $7,500/month
Schedule a free discovery call to discuss your project and receive a ROM estimate within 48 hours.
Schedule Discovery CallNo obligation. No sales pressure. Just a conversation about what you need.